Privacy Policy

To enable us to conduct business with you we will ask for your:

• Full Name
• Phone Number
• Email Address

These details will be used to provide services to which we have been contracted, and to be retained for our records in accordance with financial disclosures and reporting to Her Majesty’s Revenue & Customs [HMRC]. By giving us access to your personal information we are able to arrange appointments for you, and to ensure the proper treatments have been arranged specifically for you.

We will keep your details for these purpose only. We would never, ever, pass on your personal details to a third party, other than to our payment processor. Those details would be limited to your name and prices paid for treatments & services.

We use a third party to process all payments (Izettle) and we do not have any access to credit card, personal banking details or debit card details that you use at the payment stage whenever completing payment. For their privacy policy information, please visit: https://www.izettle.com/gb/privacy-policy.

By accepting the terms of our service, and agreeing to whichever treatments or services requested, we would require that you would be opting-in to contact telephone calls from us to inform you of updates to your requested treatments, changes to billing, and other relevant information to ensure the smooth running of our business – We will NOT use your personal information for any other purpose.

How long do we keep your data? We retain your data for invoicing or payment details, which need to be held for 5 years due to HMRC regulations.

If you would like to know what personal data we hold on record for you, please contact us here: Contact Us, or telephone: 0118 996 8897. We will provide you with a copy of all your data free of charge within 30 days of the request. However, if subsequent requests are received to be sent further copies of your data, after the original request has been dealt with, then there is a charge based on our administrative costs.

You can learn more about your personal data rights, including how to complain about a suspected breach of your data handling by visiting https://ico.org.uk/for-the-public.

In the unlikely event that we (the Data Controller) become aware of a data breach within the company, or at our Data Processor, we will notify the ICO (Information Commissioners Office – The Regulator) and the data subjects within 72 hours.

This site uses cookies which monitor usage, and control the operation of the site. A “cookie” is a small text file that may be used to collect information about web site activity like page visits. Most web browsers allow you to control cookies, whether or not to accept them and how to remove them.

Some cookies are necessary for the operation of our website, if you choose to block them some aspects of the site may not work properly. Non necessary cookies are set when you have given your explicit consent to their use.

Our site uses session cookies, which are generally deleted from our server every few hours. These cookies may reside in your browser cache, which you can delete at any time. If you revisit our website then another session cookie is generated. Your IP address, web browser used, and pages visited are stored in our web server log files. These log files are auto generated by our server and are used for security purposes. These log files are deleted every 30 days on a rotational basis.

We do not retain these log files long term. The only instance a log file may be retained for longer than 30 days, would be in the investigation of a security breach, which we would be required to retain such log files in pursuit of an investigative resolution. After any such investigation is completed these log files would be deleted.